Product Owner — Miami-Fort Lauderdale Area

You will own a defined product area for our client, from requirements and backlog creation through build, testing, pilot deployment, launch, and stabilization. You will help build a new, internally developed crew labor platform that supports how crew members clock in and out, are scheduled, assigned to ships, and interact with related labor and pay workflows. The multi-year initiative will begin early deployment activity in 2027 across shipboard environments. This role requires approximately 10%-20% travel, with more travel expected during early pilot and shipboard deployment activity.

Responsibilities:

• Own a defined product area from requirements and backlog creation through build, testing, pilot deployment, launch, and stabilization.

• Translate business and operational needs into clear Jira epics, user stories, acceptance criteria, priorities, and actionable work for engineering teams.

• Create structure around new or evolving initiatives, helping define scope, sequencing, dependencies, tradeoffs, and release priorities.

• Partner closely with software engineering and technical teams, including shipboard hardware, device, and infrastructure stakeholders where applicable.

• Stay hands-on with QA and UAT: test completed stories, validate workflows, document defects and gaps, and work with engineering through resolution.

• Work directly with HR, operational teams, shipboard users, and leadership to gather requirements, demonstrate functionality, collect feedback, and drive decisions.

• Support pilot deployments in the live shipboard environment, help troubleshoot issues, validate product readiness, and transition releases into steady-state operation.

• Communicate product status, risks, dependencies, and decisions clearly to technical and nontechnical stakeholders.

Required Qualifications:

• Hands-on Product Owner or Product Management experience delivering software or application products from backlog through launch.

• Strong Jira and Agile delivery experience, including backlog management, user stories, acceptance criteria, prioritization, grooming or refinement, and close partnership with engineering.

• Experience participating directly in QA or UAT, release validation, implementation, or deployment rather than operating only at the strategy or roadmap level.

• Strong stakeholder-management and communication skills; comfortable working with engineers, HR and business teams, operational users, and senior leaders.

• Ability to bring structure to ambiguous work, take initiative, manage competing priorities, and drive execution without waiting for perfect information.

• Comfort working in a hybrid environment with required onsite presence in Miramar Monday through Thursday.

• Bachelor's degree required; field of study is flexible.

Preferred Qualifications:

• 3+ years of hands-on Product Owner or Product Management experience is preferred, although capability and ownership matter more than a specific number of years.

• Experience launching software into a physical or operational environment such as hospitality, travel, cruise, retail, logistics, aviation, field operations, or similar settings.

• Exposure to workforce management, scheduling, time and attendance, employee or crew systems, guest services, hotel operations, or other operational platforms.

• Experience working with products that include both software and hardware or device dependencies.

• Cruise or labor-law experience is helpful but is not required; strong product-building ability is the priority.