ServiceNow GRC / Vulnerability Management Specialist — United States

Role: Senior ServiceNow Vulnerability Response Engineer

Location: 100% Remote

Key Responsibilities

• Configure and administer ServiceNow Vulnerability Response (VR).

• Manage vulnerability groups, assignment rules, remediation workflows, SLAs, and risk scoring.

• Integrate vulnerability scanning tools and threat intelligence feeds.

• Work with CMDB mapping, vulnerability imports, and data quality management.

• Prioritize vulnerabilities using CVE, CVSS, asset criticality, and threat intelligence.

• Develop custom workflows, Business Rules, Script Includes, and Flow Designer automations.

• Build dashboards and reports to track vulnerability remediation and SLA performance.

• Manage deployments through formal change management processes, including testing, approvals, and rollback planning.

• Troubleshoot platform issues and support ServiceNow upgrades.

• Maintain technical documentation, configuration guides, and operational runbooks.

Required Skills

• Strong hands-on experience with ServiceNow Vulnerability Response (VR).

• ServiceNow administration and configuration.

• Vulnerability Management and Threat Management.

• ServiceNow JavaScript scripting.

• Flow Designer, Business Rules, and Script Includes.

• Vulnerability scanner integrations.

• Knowledge of CVE, CVSS, and risk-based vulnerability prioritization.

• ServiceNow Change Management.

• CMDB integration and vulnerability remediation workflows.