ServiceNow Developer — United States — LinkedIn — 4490022332

About The Company

ITC Digital Solutions, LLC, a division of ITC Federal, delivers technology solutions that help federal agencies modernize systems, use data and artificial intelligence, and adopt emerging technologies to advance their missions. Drawing on more than two decades of public-sector experience, the team supports civilian, health, national security, and defense agencies through IT strategy, application development and testing, digital modernization, data and AI, and technology transformation. Our work connects innovative technology with the operational needs of government customers.

About The Role

ITC Digital Solutions is seeking a motivated, mission-focused Senior ServiceNow Developer to support a federal customer. In this role, you will design, develop, configure, and implement enterprise ServiceNow applications and enhancements that improve operational efficiency and service delivery. You will work with stakeholders, administrators, architects, and business teams to turn requirements into scalable solutions. As a senior member of the technical delivery team, you will help maintain platform quality, promote sound development practices, and contribute to solutions that support critical government missions. This position may involve supporting multiple ServiceNow instances and customer domains.

Qualifications

Required qualifications include a bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience; at least five years of hands-on ServiceNow development; and experience supporting federal government clients or programs. Candidates must be able to obtain a U.S. government security clearance and have strong JavaScript and ServiceNow platform scripting skills. Experience translating business requirements into technical designs, working in Agile or Scrum environments, and communicating with technical and non-technical stakeholders is expected. Strong analytical, troubleshooting, and problem-solving abilities are essential.

Preferred qualifications include experience with Service Catalog, Service Portal, Incident Management, Knowledge Management, reporting, and dashboards; familiarity with ITSM, ITAM, CMDB, ITIL practices, enterprise-scale environments, SDLC, data modeling, and large datasets; and knowledge of platform performance, optimization, and governance. ServiceNow Certified Application Developer certification is desirable, as are additional ServiceNow certifications and ITIL Foundation certification. Familiarity with PMP, PRINCE2, or related project management methodologies is an advantage.

Responsibilities

Design, develop, configure, and implement ServiceNow applications, modules, custom functionality, workflows, and integrations. Create and maintain Business Rules, Script Includes, Client Scripts, Access Control Lists, Workflow Activities, UI Policies, Catalog Items, and Catalog Workflows. Collaborate with business, systems, and technology stakeholders to gather and analyze requirements and deliver appropriate technical solutions. Provide guidance on platform design, architecture, development standards, and best practices. Participate in Agile and Scrum ceremonies and contribute to iterative delivery. Support multiple instances, deployments, rollouts, and ongoing platform operations. Troubleshoot issues and identify improvements to performance, scalability, and reliability. Ensure solutions meet applicable security, governance, and federal compliance requirements. Maintain documentation, support knowledge transfer, and contribute to continuous improvement.

Benefits

The base salary range for the tagged location is $120,000–$150,000. The range reflects a good-faith estimate and may vary based on factors such as location, qualifications, education, certifications, experience, skills, seniority, performance, and business needs. Full-time regular employees are eligible for paid time off, medical, dental, and vision insurance, a 401(k), and other benefits available to eligible employees. Compensation and benefit offerings are subject to applicable plan terms and company policies.

Equal Opportunity

ITC Digital Solutions, LLC is an equal opportunity employer. Qualified applicants will be considered based on their skills and merit, including protected veterans. The company does not discriminate against employees or applicants for inquiring about, discussing, or disclosing their own pay, consistent with applicable law. U.S. applicants must have valid work authorization that does not require current or future visa sponsorship. During interviews, ITC may capture an image, including video or screenshots, for identity verification during hiring or onboarding. Compensation information is provided in accordance with applicable pay transparency requirements. Any bonus or other discretionary compensation remains subject to company discretion and applicable law.