ServiceNow Administrator/Developer SME — Washington, DC

Overview

pJhyRE is currently hiring a ServiceNow Administrator/Developer SME to support our USSS Network Operations and Security Center (NOSC) proposal. This position will be located in Washington, DC and is a hybrid remote position.

Responsibilities

• Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.

• Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.

• Capable of working independently as well as collaboratively with remote teams and clients

• Design and develop queries, reports and dashboards

• Design and configure ServiceNow modules and forms

• Administer ServiceNow applications, including updating security and workflow configurations

• Design and develop scoped applications as well as a service portal

• Provide additional support based on subject matter expertise

Qualifications

Bachelor's with 12+ years (or commensurate experience)

Required Skills And Experience

• Minimum of 8 years of overall IT experience

• Minimum of 8+ years of experience as a ServiceNow developer in various roles

• Thorough knowledge of the ServiceNow System

• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML

• Experience in REST, SOAP services, etc

• An understanding of ITIL and/or ITIL Certified

• Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude

Clearance Required: US citizenship is required to acquire a Top Secret Clearance.

Preferred Skills And Experience

• ServiceNow Administrator Certification

• ITIL Foundation Certified

• ServiceNow Developer Certifications

• ServiceNow Certified Implementation Specialist

Posted Salary Range: USD $155,000.00 - USD $165,000.00 /Yr.