IT Support Engineer — Greensboro, NC

Role: Senior IT Support Engineer providing advanced technical support in a cloud-first, SaaS-driven environment.

Key Responsibilities

• Own and resolve complex incidents while ensuring reliable, secure service delivery.

• Manage and optimize endpoint configurations and related IT infrastructure.

• Provide support for Windows and macOS endpoints, networks, and collaboration tools.

• Troubleshoot and support key business platforms.

• Collaborate with engineering and operations to improve processes and enhance user experience.

• Mentor junior technicians and help standardize scalable IT practices.

Qualifications & Skills

• Advanced expertise in endpoint support (Windows/macOS) and networking troubleshooting.

• Strong incident management and problem-solving skills for complex technical issues.

• Ability to support SaaS/cloud-first environments and maintain security best practices.

• Strong communication and collaboration skills across engineering, operations, and support teams.

• Experience mentoring or guiding less-experienced technicians.