UX/UI Designer 2 — Plano, TX

Please note that this is a contract role providing services to Samsung through external staffing partners of CdTbvA5 6JrP6W 3YT9Pffj2 (AGS). If you are selected for this role, you will be employed by AGS and will not be an employee of Samsung

Summary:

Job Responsibilities:

• Run closed beta tests, diary studies, quantitative surveys, 1:1 interviews, and heuristic evaluations assigned to you, across Samsung Wallet, Smart Switch, Samsung Health, and other Galaxy ecosystem features

• Set up and administer studies in Qualtrics, Dscout, and Pollfish including screeners, onboarding and midpoint/ final surveys, participant recruitment, enrollment, and follow-up (including internal Samsung employees)

• Test builds, log issues in internal issue tracker system with clear reproduction steps and context, and track them through to resolution with HQ

• Turn raw study data into a findings draft, summarized result, and slides a reviewer outside the room can follow and for the research lead to refine before it goes to stakeholders

• Support day-to-day correspondence with HQ counterparts in Korea under the research lead's guidance, building toward direct HQ contact as you take on more scope

• Help run recurring team operations: One UI training session logistics, Dscout/Pollfish account administration, and CXI intake triage

Qualifications

Required

• 1-4 years of UX or user research experience (internships, academic, or project work count)

• Degree in Human-Computer Interaction (HCI), psychology, cognitive science, design, or a related field, or equivalent experience

• Working knowledge of qualitative and quantitative research methods like surveys, 1:1 interviews, and basic usability evaluation

• Clear, concise written communication; comfortable writing findings that someone who wasn't in the room can act on

• Comfort working across time zones with a counterpart team in Korea

Preferred

• Experience with Qualtrics, Dscout, Pollfish, or similar research tools

• Familiarity with Samsung or Android devices, mobile apps, and fintech or payment features

• Exposure to heuristic evaluation (e.g., Nielsen's 10 heuristics) or competitive benchmarking methods

• Experience writing findings for non-research stakeholders

Additional Details:

• Location: Plano, TX

• Duration: 12 Months

• Pay Range*: $38 - $42

• Weekly Schedule: 40 hours

• Job Status: Non-Exempt

This role is eligible for the following benefits:

• Medical, dental & vision

• Hospital plans

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available (USA)

• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)

• Company paid short and long-term disability

• Health & Dependent Care Spending Accounts (HSA & DCFSA)

• Employee Assistance Program

• Time Off/Leave(PTO, YgqNWpC gKJ3S Paid Family Leave, Parental Leave

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Existing Vacancy: This posting is for an available position

AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you require a reasonable accommodation related to the application or interview process due to a disability, please email ••••••••. This inbox is monitored solely for accommodation requests. For questions about open roles or to apply, please submit your application through the job posting, as this inbox is not monitored by recruiters and applications sent here will not be reviewed.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.

*We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

San Francisco Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

City of Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring.