ServiceNow Developer — United States

ServiceNow Engineer

Client: Optumserve

100% Remote

Primary Purpose of Position

The primary purpose of the ServiceNow Engineer position is to support day-to-day ServiceNow development duties and overall compliance with the ServiceNow CSM application and to collaborate with other ServiceNow engineers and architects to ensure solutions are developed for quality, resiliency, reusability, and enterprise scalability.

Essential Functions Include

• Perform day-to-day ServiceNow development duties and overall compliance with the ServiceNow CSM application

• Interact with ServiceNow vendor via HI portal

• ServiceNow production support

• Support ServiceNow upgrades

• Develop ServiceNow automated test scripts using ATF framework

• Collaborate with ServiceNow engineers and architects to ensure solutions are developed for quality, resiliency, reusability, and enterprise scalability

• ServiceNow integration support

• Escalate blocked or off-schedule work appropriately

• Use CA agile/RALLY to track work (capabilities, features, user stories, defects) and release scope

• Support production users through monitoring and working incident tickets

• Drive Application Production releases

• Provide technical guidance to less experienced staff

Job Qualifications

Requirements:

• Experience leveraging AI tools in the software development (or product) lifecycle in order to improve quality and efficiency

• ServiceNow System Administrator Certification

• Experience with ServiceNow CSM (Customer Service Management) module

• Experience with ServiceNow as a systems administrator

• ServiceNow hands-on development and support experience

• United States Citizenship

• Ability to obtain favorable adjudication following submission of Department of Defense eQuip Form SF86 (PDF)

Preferences:

• Bachelor's degree in related field, or equivalent experience

• Scrum Master Certification

• DevOps engineering exposure

• Knowledge of ServiceNow automated testing framework (ATF)