Technical Communicator II (Richardson, TX)

JVt7 is a leading provider of software and analytics solutions for both the financial services and healthcare industries. JVt7 transforms business processes for financial service providers and healthcare organizations using proven business models and software innovation informed by real customer challenges, breakthrough technology, and rich analytics.

Job Summary

Join our team as a Technical Communicator to collaborate and create world-class documentation for our JVt7 products. In this role, you will be the bridge between our program managers, technical teams, and our customers, ensuring a seamless flow of information. You'll work and collaborate with our Technical Communications team, communicating complex information in clear, accurate, and compelling customer-facing documentation. Your contributions will directly influence successful product implementation, usage, and customer satisfaction.

TIME ALLOCATION

• Documentation (65–70%) – Write, edit, format, and publish essential product content.

• Product Collaboration (15–20%) – Work with teams to understand product features and customer needs.

• Team Collaboration (5–10%) – Align with the Technical Communications team on standards and tools.

• Admin & Growth (5%) – Participate in meetings and activities that support your development.

Core Responsibilities

EXPECTED WORK AND PERFORMANCE (ESSENTIAL FUNCTIONS)

• Gather technical information from demos, systems, subject matter experts, and team input to use for developing content.

• Work with subject matter experts to ensure documents are both of high quality and accurate.

• Write and edit content for technical and non-technical audiences.

• Conduct user analysis and gather feedback to better understand the audience of our documents.

• Support writing standards across departments to ensure company-wide consistency.

• Perform peer reviews and apply best practices to documentation drafts.

• Use technology tools effectively in daily tasks.

• Plan and manage documentation projects to meet deadlines.

Performance Expectations

• Customer Satisfaction – Communicate clearly and accurately with product teams.

• Productivity – Manage tasks and meet deadlines.

• Quality – Deliver well-written, properly formatted documentation that adheres to KMHa'f style and standards.

• Collaboration – Communicate effectively across channels and contribute to meetings.

Qualifications

• Bachelor’s degree in technical communication, journalism, computer science, or English. A related degree with experience as a technical communicator is also acceptable.

• Experience levels vary by role:

• Technical Communicator 1: 0–3 years

• Technical Communicator 2: 3–6 years

• Senior: 6–10+ years

• Lead: 6–10+ years with leadership experience

• Experience creating content for varied technical audiences.

• Experience in software development environments (required for all except level 1).

• Proficiency in Microsoft Office, Adobe Acrobat, and authoring tools like MadCap Flare, Robohelp, or Paligo.

Required Skills/Experience/Knowledge

• Strong writing and editing skills.

• Excellent command of English grammar and usage.

• Knowledge of technical communication standards.

• Ability to gather, analyze, and organize information.

• Strong interviewing, listening, and observational skills.

• Analytical thinking and decision-making.

• Ability to work independently or in teams with minimal supervision.

Preferred Skills/Experience/Knowledge

• Experience in banking, financial services, or healthcare.

• Familiarity with technical platforms and languages.

• Experience with MadCap Flare.

ATTENDANCE/WORK LOCATION

The position is based in our Richardson, TX office. Daily physical presence in the office is required for interaction with co-workers, attending meetings, and for collaboration on projects.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand, walk; sit stationary; constantly operate computer keyboarding and office equipment. talk or hear, to communicate with employees, and/ or customers (must be able to exchange accurate information in various situations). The employee is required to regularly communicate with other employees, confer or coordinate with other employees.

DISCLAIMER

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Additional Requirements

Applicants for U.S. or Canadian based positions with JVt7 must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available at this time for JVt7 positions.

Pre-employment background screening will be conducted.

Department: Corporate Communications

This is a non-management position

This is a full time position