Technical Program manager — Jacksonville, GA

Job Requirements

8+ years’ experience project management experience within an application support environment

• Track record for managing large scale technology programs using Agile and Hybrid methodology

• Experience with Jira, Confluence, MS Project, and/or similar project management tools

• In depth technical understanding of software components such as Microservices, API, Rest/SOAP, On Prem/Cloud, etc.

• Ability to define project scope, objectives, deliverables, and create detailed project plans, including timelines, budgets, and resource allocation. Practical problem solving and strategic thinking skills

• Demonstrated leadership, interpersonal skills and relationship building skills Service-oriented attitude and ability to work in a fast-paced environment

• Experience working or leading requirement gathering efforts for multiple large development projects at one-time

• Excellent verbal and written communication skills to articulate project goals, progress, challenges, and outcomes clearly and concisely to diverse audiences.

• Capacity to influence decision-making and negotiate solutions that balance stakeholder needs with project objectives.

• Ability to use AI for day-to-day program management work.

Fraud Delivery Lead to provide end-to-end technology oversight and delivery for Citi's Fraud projects and initiatives.

• Collaborating with internal teams, service providers, and vendors including planning, execution, and successful delivery for Fraud Book Of work

• Identify, assess, track, and mitigate issues and risks at multiple levels by establishing success metrics

• Guide stakeholders and engineering teams in making informed trade-off decisions, considering business objectives, technical platform strategy, customer experience, and maintainability.

• Partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.

• Provides expertise in area and an advanced level of understanding of the principles of application support.

• Aptitude for analyzing complex problems, developing practical solutions, and making timely decisions.

Work Experience

7-10Years