UX Designer II — United States

About the Company

Founded in 2007, Initiate Government Solutions (IGS) is a Woman-Owned Small Business and fully remote IT services provider supporting federal partners nationwide. The company delivers Enterprise IT and Health Services solutions, focusing on data analytics, health informatics, cloud migration, AI, and the modernization of federal information systems.

IGS aims to be a health IT trendsetter by developing innovative open-source solutions to address the nation's most challenging healthcare IT issues. Its mission is to design and deliver tailored solutions that balance technical advancement with cost awareness while providing exceptional service.

About the Role

Initiate Government Solutions is recruiting a Senior UX Designer to support a technology program focused on modernizing and enhancing mission-critical digital applications and services. This role will lead user experience design activities throughout the product lifecycle, translating complex business, technical, and user requirements into intuitive, accessible, and effective digital experiences.

This position is contingent upon award.

Key Responsibilities

• Lead UX design activities for web-based and enterprise applications from discovery through design, development, testing, implementation, and continuous improvement.

• Translate business requirements, user needs, workflows, and technical constraints into intuitive and effective user experiences.

• Conduct user research, stakeholder interviews, discovery sessions, and usability assessments to understand user needs, behaviors, pain points, and workflows.

• Develop personas, journey maps, user flows, process flows, information architecture, and experience maps to guide product and application design.

• Create wireframes, mockups, interactive prototypes, and high-fidelity designs to communicate proposed user experiences.

• Use tools such as Figma, FigJam, Adobe Creative Cloud, or comparable UX/UI design platforms to develop and communicate design solutions.

• Plan and conduct usability testing, analyze findings, and incorporate feedback into iterative design improvements.

• Apply Human-Centered Design (HCD) and user-centered design principles throughout the product development lifecycle.

• Ensure digital solutions incorporate applicable Section 508 accessibility requirements and WCAG principles.

• Present design concepts, research findings, prototypes, and recommendations to technical and non-technical stakeholders.

• Perform other duties as assigned.

Required Qualifications

• Bachelor's degree in Business Administration, Business Management, Computer Science, Information Systems, Information Resource Management, Industrial Engineering, Operations Research, or a related field.

• Education may be substituted with relevant UX software certifications and at least 3 years of relevant experience, or at least 5 years of relevant experience.

• Expertise in qualitative and quantitative research involving staff and the public to design effective workflows that help staff meet public needs.

• Demonstrated experience working with complex data models and processes.

• At least 3 years of demonstrated professional experience in UX design, user-centered design, interaction design, product design, or related digital design disciplines.

• Expertise in designing mockups, click-through prototypes, or coded prototypes and identifying opportunities to streamline interactions based on organizational needs.

• Ability to balance technical and user experience tradeoffs and clearly communicate design approaches through conceptual diagrams and visual interface designs.

• Expertise in creating contextual design deliverables that connect research findings with UI designs.

• At least 5 years of experience working iteratively with stakeholders and applying human-centered design principles to break complex problems into smaller, testable steps.

• Ability to work in the United States without sponsorship.

• Ability to obtain and maintain a Public Trust.

Preferred Qualifications

• Experience designing applications used in healthcare, benefits, government services, or other complex enterprise environments.

• Experience working in DevSecOps and Agile software development environments.

• Advanced proficiency with Figma and FigJam.

• Experience creating and managing enterprise-level design systems and reusable component libraries.

Core Values

Successful IGS employees demonstrate the following values:

• Integrity, Honesty, and Ethics: Conduct business ethically, take accountability for mistakes, accept constructive feedback, and follow through on commitments to colleagues and customers.

• Empathy and Emotional Intelligence: Treat colleagues, stakeholders, and customers with respect, inclusion, and consideration. Work collaboratively, understand customer and end-user challenges, and develop solutions that support their mission.

• Strong Work Ethic: Demonstrate reliability, dedication, productivity, accountability, initiative, and a results-driven approach.

• Life-Long Learning: Continuously develop professional skills, improve expertise, remain curious, and seek solutions to challenging problems.

Compensation

Final salary will depend on several factors, including geographic location, federal government contract labor categories and contract wage rates, relevant work experience, skills, competencies, education, and certifications.

Benefits

IGS offers a comprehensive benefits package that includes:

• Medical, dental, and vision coverage.

• 401(k) matching and profit sharing.

• Paid time off.

• Training time for personal development.

• Flexible spending accounts.

• Employer-paid life insurance.

• Employer-paid short-term and long-term disability coverage.

• Education assistance, with potential merit increases for obtaining work-related certifications.

• Employee recognition and referral programs.

• Spot bonuses and other benefits designed to support employees and their families.

Location & Work Arrangement

Remote. The candidate will work remotely each day and access IGS systems through approved IGS-provided communication systems. Travel is not required; however, the candidate may be asked to attend onsite client meetings.

Employment Verification

Initiate Government Solutions participates in the Electronic Employment Verification Program.