Social Media & Community Manager — Denver, CO

About the role

VwDdVz7BCS VTuZjM4jAj has spent 17+ years making headwear and apparel with artists, musicians, festivals, and brands. We’re independent, artist-driven, and small enough that one person can change how the whole operation runs.

We’re hiring someone to run our social channels and look after our customers. About three quarters of the job is social media and content. The rest is customer service: orders, shipping, returns, and the questions that come in every day.

You’d be the person our community sees in the feed and hears from in the inbox. That means you’re comfortable on camera, quick with a reply, and already using AI tools to get through the busywork faster.

There’s also room to grow into live selling. We sell on Whatnot and are getting TikTok Shop off the ground, and the person in this role gets first shot at hosting.

What you’ll do:

Social media and content (about 75% of the role)

• Run Instagram, Facebook, TikTok, and YouTube for VwDdVz7BCS VTuZjM4jAj and 55DmmekFQJ MbPXKz5.

• Shoot, edit, and post Reels, TikToks, and Stories, and get on camera yourself. You’ll be a face of the brand, not only the person behind the account.

• Edit two longer vertical videos a month.

• Build a monthly content calendar around product drops, artist collaborations, festivals, and promotions.

• Design promo graphics, website banners, and campaign assets.

• Reply to comments and DMs, and keep the conversation going with the people who follow us.

• Find creators, influencers, and collaborators worth working with.

• Track performance and tell us what to change to grow reach, engagement, and sales.

• Write and send 1 to 3 email campaigns a month for our Customs and Wholesale divisions.

• Schedule app push notifications in Tapcart and keep website banners current.

• Write about one blog post a month.

Customer service (about 25% of the role)

• Own the customer inbox: emails, messages, and inquiries.

• Clear the morning queue by 9 AM so the warehouse can ship on time.

• Follow up at the end of each day so nothing sits overnight.

• Help customers with orders, shipping, returns, exchanges, and product questions.

• Point out the problems that keep coming up so we can fix them at the source.

AI and automation (how you’ll get it all done)

• Use Claude, ChatGPT, and similar tools every day for drafting, research, reporting, and content prep.

• Spot the repetitive work in customer service, reporting, and scheduling, then automate it with tools like Zapier, Make, or n8n.

• Keep our voice and the personal touch intact when AI is doing part of the work.

Live selling (where the role can grow)

• Host or co-host live shows on Whatnot, and on TikTok Shop once it launches.

• Help plan live shows, exclusive drops, and special releases.

• Work with the warehouse team on product selection, inventory, and fulfillment for live sales.

• Help set up TikTok Shop listings and promotions, and work with creators and affiliates.

What we’re looking for:

Day to day you’ll work in Shopify, Redo (our customer service inbox, returns, email, and SMS), Tapcart, Meta Business Suite, Asana, and Google Workspace, with AI tools alongside. Content gets made in CapCut, Canva, and Adobe Creative Suite. You don’t need to know all of them on day one, but tell us which ones you’ve already worked in.

• Experience running social media for a brand or business, with work you can show us.

• Comfortable on camera. You can talk to a phone lens like it’s a person and sell a product without sounding scripted.

• Short-form video editing and basic graphic design skills.

• Strong writing. Captions, replies, and emails are a big part of this job.

• Hands-on, everyday use of AI tools. We’ll ask how you use them.

• Customer service experience and the patience that comes with it.

• Working knowledge of e-commerce, ideally Shopify.

• Organized enough to keep a content calendar and an inbox moving without dropping either.

• Into music, art, fashion, and festivals. Our customers can tell.

• You notice problems and fix them without being asked.

Bonus points

• Live selling experience on Whatnot, TikTok Shop, or anywhere else

• Experience with Redo, Tapcart, or another e-commerce email, SMS, or helpdesk platform

• Automations you’ve built in Zapier, Make, or n8n

• Experience with AI customer service tools or chatbots

• Photography or videography skills

• Influencer or affiliate program experience

• Background in streetwear, music festivals, or artist collaborations

Why xQmjyVheVA:

We’re an independent, artist-driven brand built on collaboration. You’d work with artists and musicians, have a hand in every product launch, and get a real say in how we use AI and where our live selling goes. If you bring an idea and can run with it, it’s yours.

The details:

• Location: Denver, Colorado

• Schedule: Full-time. Consistent weekday availability for customer service, plus some occasional weekend support.

• Compensation: $42,000 to $50,000 per year

• Benefits: 401(k) with company match, dental insurance, paid time off, and an employee discount

• Timing: We’re hiring now and reviewing applications as they come in.

How to apply

Email •••••••• with the subject line “Social Media & Community Manager” and your name. Include:

• Your resume.

• Examples of your social media or creative work. Links are best.

• A few sentences on how you’ve used AI or automation to improve a workflow.

• Your intro video (details below).

The intro video:

This is an on-camera role, so we’d like to meet you on camera. Keep it to 30 to 60 seconds. Shoot it on your phone, vertical, and one take is fine. We care about how you come across, not production value.

Introduce yourself and tell us why you want to work with xQmjyVheVA. How you do that is up to you, so get creative and show us your style.

• Bonus: Tell us one thing you’d automate at VwDdVz7BCS VTuZjM4jAj, and how you’d grow our Whatnot or TikTok Shop sales.