PowerBI developer with Healthcare Payer experience/ Call Center experience. — United States

PowerBI developer with Healthcare Payer experience/ Call Center experience.

xt6VYJT mk6EXmWU2 is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. gAgyUWv is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite empowers imagination with intelligence. And that it will be such Fractalites that will continue to build the company for the next 100 years.

Please visit gAgyUWv | Intelligence for Imagination for more information about gAgyUWv.

Location: Remote

Note: This Position Is Not Eligible for Immigration Sponsorship at This Time.

About the Role

We are looking for a hands-on Power BI Engineer who turns business requests into reliable, insight-ready deliverables. Much of your work will be responding to stakeholder needs as they come in: adding a chart, building an ad hoc dashboard, analyzing a dataset, or producing a report in Excel or Power BI. You will also use data engineering skills in Databricks to prepare the data behind that work, and you will look for ways to use GenAI tools to make insight delivery faster and easier. You will be a good fit if you enjoy direct collaboration with business users, care about accuracy and speed, and like simplifying manual reporting work.

Key Responsibilities

Request fulfillment: Understand incoming requests from business stakeholders, clarify requirements, and deliver them within agreed timelines. Requests include new or modified charts, visuals, ad hoc dashboards, data analysis, and Excel or Power BI reports.

Understanding of contact center operations: Understanding of reports for contact center Operations. Understanding contact center metrics such as service level, average handle time, first contact resolution, abandonment rate, occupancy, adherence, CSAT, and QA scores. Support reporting on agent performance, queue and channel performance etc.

Healthcare payer experience: Worked at a payer and has basic understanding of healthcare data

Power BI development: Build and maintain semantic models, data models, DAX measures, Power Query transformations, and dashboards that are accurate, performant, and easy to use.

Data preparation in Databricks: Access data, create and manage tables, write SQL, and perform data manipulation and transformation to prepare clean datasets for reporting and analysis, including data from ACD, IVR, workforce management, and CRM systems.

Ad hoc analysis: Analyze data to answer business questions, identify trends and anomalies, and present findings clearly in dashboards, Excel, or summary documents.

GenAI-assisted delivery: Use Power BI AI features and LLM-based tools to speed up report creation, generate summaries and narratives, and support natural-language access to data. Help identify which recurring requests can be automated.

Quality and governance: Validate numbers against source data, follow naming and documentation standards, and apply basic data quality checks before publishing.

Stakeholder communication: Confirm scope, flag risks or data issues early, and explain results in plain language to non-technical audiences.

Required Skills & Experience

Experience: 5–7 years in Power BI or another BI tool, with a track record of delivering reports and dashboards to business users.

Power BI (must-have): Strong hands-on skills in DAX (measures, calculated columns, time intelligence), Power Query, data modeling, and dashboard design. Experience using AI features within Power BI.

DAX queries: Proficiency in writing and debugging DAX, including querying and troubleshooting measures for accuracy and performance.

Databricks: Practical experience accessing data, creating and managing tables, writing SQL, and performing data manipulation in Databricks.

Other BI tools: Working knowledge of at least one other platform such as Tableau, Qlik, Looker, or MicroStrategy.

Data foundations: Understanding of ETL/ELT concepts and data warehouse environments such as Snowflake, Redshift, or Microsoft Fabric.

GenAI: Working understanding of LLMs, prompt engineering, Azure OpenAI, and AI-powered analytics.

Communication: Clear written and verbal communication, with the ability to translate business questions into technical work.

Time zone: Able to work during Pacific Time business hours.

Pay:

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At gAgyUWv, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $130,000 - $150,000. In addition, you may be eligible for a discretionary bonus for the current performance period.

Benefits:

As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company.In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.

gAgyUWv provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.