ServiceNow ITOM/ ITSM — Texas, United States

Job Title: ServiceNow ITOM Specialist

Location: Hartford, CT, Plano, TX, Raleigh, NC, Richardson, TX, Tempe, AZ, Reston, VA, Somerset, NJ, Charlotte, NC

Job type: Full-time

Required Skill and Experience

⦁ ServiceNow Discovery, MID Server configuration, Discovery Patterns & Sensors, Identification & Reconciliation Engine (IRE), CMDB and CSDM – hands-on implementation and Troubleshooting experience

⦁ Experience and proven specialization in design and hands-on implementation of ServiceNow ITOM – Discovery, Service Mapping, Event Management and Orchestration with deep understanding on IT Infrastructure.

⦁ Experience in design and implementing CSDM framework and CMDB

⦁ Strong hands-on experience implementing and supporting ServiceNow Discovery. Expertise with MID Server configuration, Discovery Patterns, Sensors, Identification & Reconciliation Engine (IRE), and CMDB health.

⦁ Experience in integrating, discovering and managing AWS, Azure, GCP cloud resources within ServiceNow CMDB.

⦁ Cloud resources integration and discovery – AWS, Azure, and GCP resources within ServiceNow CMDB

⦁ Python scripting – for automation and tooling

⦁ Cloud infrastructure concepts & networking – general cloud/networking knowledge

⦁ AI-assisted development tools – GitHub Copilot, ServiceNow AI tools, GenAI coding assistants

Preferred Skill and Experience

⦁ ITOM developer experience in some or all ITOM application areas (Service Mapping, SAM, Event Management, Orchestration)

⦁ Intermediate Windows and Unix administration skills including OS PowerShell and Bash scripting and config file interpretation/parsing

⦁ ServiceNow Certified Implementation Specialist (CIS) in any ITOM applications strongly desired

⦁ Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)

⦁ Administration of a ServiceNow instance including the management of users, groups, and roles, ACLs, business rules, workflows, UI actions, UI policies, dictionary experience a plus

⦁ AWS experience -extensive AWS expertise is a plus

⦁ Experience with enterprise-scale ServiceNow deployments

Job Title: ServiceNow ITSM

Location: Hartford, CT, Plano, TX, Raleigh, NC, Richardson, TX, Tempe, AZ, Reston, VA, Somerset, NJ, Charlotte, NC

Job type: Full-time

Required Skill and Experience

Incident Management, Problem Management, Change Management, Service Catalog Development, and Knowledge Management.

• ServiceNow Platform: Strong understanding of core platform capabilities, customization, configuration, and workflow development.

• ServiceNow Development: Hands-on experience in ServiceNow development, integrations, scripting, troubleshooting, and customization.

• Platform Assessment: Ability to identify and recommend Out-of-the-Box (OOTB) functionality versus customizations.

• Troubleshooting & Analysis: Strong investigative, analytical, and problem-solving skills.

• Experience working within an Agile delivery environment.

Job Title: ServiceNow : Power BI

Location: Hartford, CT, Plano, TX, Raleigh, NC, Richardson, TX, Tempe, AZ, Reston, VA, Somerset, NJ, Charlotte, NC

Job type: Full-time

Required Skill and Experience

⦁ Strong ServiceNow Reporting & Analytics:

Develop and maintain ServiceNow reports, dashboards, Performance Analytics, and data extracts.

⦁ Power BI Development: Design and build Power BI dashboards and executive-level reports using ServiceNow and enterprise data sources.

⦁ Data Analytics & KPI Reporting:

Create data models, KPIs, measures, scorecards, and visualizations.

⦁ Provide insights into operational performance, compliance, service health, and engineering effectiveness.

⦁ Automation Development:

Identify opportunities for automation using APIs, scripting, workflows, and reporting tools.

⦁ Automated Reporting Solutions:

Automate recurring reports, data collection, validation, distribution, and notifications.

⦁ Power Automate / PowerShell / Python:

Experience developing automated reporting and workflow solutions.

⦁ ServiceNow Experience:

Strong understanding of ServiceNow platform and reporting capabilities.

⦁ Troubleshooting Skills:

Strong root cause analysis and problem-solving approach.

Best regards,

Simran Sharma| Talent Acquisition Specialist

✉️ Email: ••••••••