Senior Guest Experience Designer — SeaTac, WA

Company pcDch9 uNAtPYuM

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Senior Experience Designer is a subject matter expert in product and guest experience design at pcDch9 uNAtPYuM and Hawaiian EJ5nUMnb, bridging customer experience strategy and digital experience execution across complex guest journeys. As an individual contributor, this role exercises considerable judgment to make design decisions within assigned journeys and areas of expertise and provides recommendations addressing guest, business, operational, and technology challenges. With minimal direction from leadership, this role owns discovery, journey design, validation, and design delivery and guides partners toward intuitive, accessible, and measurable experiences across digital products, offline touchpoints, customer service operations, and the broader brand journey.

Key Duties

• Act as a subject matter expert in product and guest experience design for an assigned guest journey, experience area, or set of related touchpoints, connect customer experience strategy with digital and operational execution.

• Make recommendations to identify unmet needs, friction points, and opportunities and translate findings into clear experience requirements and concepts.

• Frame discovery and experience strategy across the Guest Travel Journey, using quantitative and qualitative research, product evidence, operational insight, and business priorities to frame opportunities and influence investment decisions with Product and Engineering.

• Partner with Product, Engineering, Analytics, and business teams to shape priorities, resolve tradeoffs, and ensure the intended experience is delivered.

• Analyze qualitative guest insights, research, operational feedback, and quantitative product data to define success measures and make recommendations that address experience gaps and business challenges within the assigned area of expertise.

• Design high-quality and consistent journeys across native iOS, native Android, desktop and mobile web, preserving platform conventions while maintaining clear content, brand expression, accessibility, and continuity between touchpoints.

• Ensure experiences meet accessibility, trust, brand, and design-system expectations.

• Apply systems thinking to identify cross-journey dependencies and systemic experience gaps where digital interfaces interact with human operations or physical environments, and coordinate solutions beyond the assigned area.

• Guide and influence Product, Engineering, Analytics, operational, and business partners through clear storytelling, visual communication, and workshop facilitation to build alignment, resolve tradeoffs, and deliver a unified experience vision; coach other designers through feedback and shared practices.

Job-Specific Experience, Education & Skills

Required

• 4 years of experience in product design across native mobile and web products or related discipline.

• Bachelor’s degree with a focus in industrial design, marketing, business or related field, or an additional two years of relevant training/experience in lieu of this degree.

• A record of independently leading complex digital experience design: resolving ambiguity with data, demonstrating strong interaction, and visual craft and clear links between design decisions, user needs, and business priorities.

• Experience with agentic design and AI workflows, evidenced by specification engineers or agents built from, a skill or context file others used, or a case where the first generated result was wrong and what changed.

• Strong research and business judgment, with the ability to use testing and user feedback to make persuasive claims for the best design possible under existing technology or schedule constraints.

• High school diploma or equivalent.

• Minimum age of 18.

• Must be authorized to work in the U.S.

Preferred

• 2 years delivering design work as working code or specifications engineering built from.

• Experience in travel, e-commerce, loyalty, payments, or other user experience spanning physical and digital spaces and multiple brands.

• Reviewing implementation contributions, deeper ability in a second platform, or work with mixed SwiftUI/UIKit, Compose/Views, or web-component environments.

• Digital extensions such as notifications, boarding passes, wallets, widgets, Live Activities, kiosks, or other self-service interfaces.

• Experience with Claude Code or an equivalent LLM coding environment, including reusable agent workflows, design-system contributions, or experiment instrumentation developed with appropriate partners.

• Experience designing e-commerce, travel or other high-scale consumer experiences.

• Experience using behavioral, operational or product-performance data to improve guest journeys.

• Communication and storytelling skills with experience in influencing business decisions, scope, or project goals.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Salary Range

$117,700-$176,550 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other S8RG2e/Hawaiian/Horizon employees. S8RG2e/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Total Rewards

pcDch9 uNAtPYuM, Hawaiian EJ5nUMnb and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on pcDch9 uNAtPYuM, Hawaiian EJ5nUMnb & Horizon Air

• Comprehensive well-being programs including medical, dental and vision benefits

• Generous 401k match program

• Annual bonus plans

• Generous holiday and paid time off

For more information about S8RG2e/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Regulatory Information

Equal Employment Opportunity Policy Statement

It is the policy of pcDch9 uNAtPYuM, Hawaiian EJ5nUMnb and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To Implement This Policy, We Will

• Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;

• Ensure that employment decisions are based only on valid job requirements; and

• Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, pcDch9 uNAtPYuM, Hawaiian EJ5nUMnb and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

Government Contractor & Department of Transportation (DOT) Regulations

pcDch9 uNAtPYuM, Hawaiian EJ5nUMnb & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with pcDch9 uNAtPYuM/Hawaiian EJ5nUMnb/Horizon Air and any employment offer will be withdrawn.

Apply by 7:00 PM Pacific Time on

11/16/2026

Apply by 7:00 PM Pacific Time on

Employment Type Full-Time

FLSA Status Exempt

Regular/Temporary Regular

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