Content Designer III — Mountain View, CA

Overview

The Content Designer III will partner closely with Product Managers, Product Designers, and cross-functional stakeholders to translate complex product functionality into accessible, intuitive, and actionable content.

Fortune 500 Financial Services Company

Hybrid out of Mountain View, CA

7xf - Up to $83/hr

12-Month Contract (with the possibility to convert perm)

The position will involve researching product capabilities, conducting hands-on product testing, documenting troubleshooting processes, and developing content that supports customers and experts throughout their product experience.

The ideal candidate has a strong background in content design, technical writing, content strategy, and digital product experiences, with excellent writing and editing skills, a strong understanding of design principles, and experience leveraging AI-powered tools to improve content quality and efficiency.

Experience with financial technology, banking, payments, bookkeeping, or financial products is highly desirable.

Responsibilities

Content Design & Development

• Create clear, accurate, and scalable content for customer and expert experiences.

• Develop content that helps customers understand product functionality and confidently manage their accounting needs.

• Translate complex product features and technical information into simple, actionable guidance.

• Create and maintain content covering:

• Product functionality and features

• Troubleshooting instructions

• Product best practices

• Customer support guidance

• Expert-facing product information

• Ensure content is relevant, easy to understand, and aligned with customer needs.

• Apply content design principles to improve clarity, usability, and consistency.

• Develop content that supports intuitive and effective digital product experiences.

• Review and refine existing content to improve accuracy, accessibility, and effectiveness.

Product Research & Technical Documentation

• Research our product's functionality to develop accurate and comprehensive content.

• Conduct hands-on product testing to understand features, workflows, and customer experiences.

• Collaborate with Product Managers and technical stakeholders to validate product information.

• Document product functionality, troubleshooting procedures, and recommended best practices.

• Identify gaps in existing documentation and recommend improvements.

• Ensure content accurately reflects current product capabilities and customer workflows.

• Maintain content quality and consistency as product functionality evolves.

Content Strategy & User Experience

• Contribute to content strategy discussions and planning initiatives.

• Support short-term and long-term content objectives aligned with business and customer needs.

• Partner with Product Design teams to integrate effective content into digital experiences.

• Apply user-centered design principles to improve content usability and accessibility.

• Identify opportunities to simplify complex information and improve customer understanding.

• Explore innovative approaches to content design that enhance customer and expert experiences.

• Support the development of scalable content solutions across our products' experiences.

• Participate in testing new content approaches and evaluating their effectiveness.

AI-Powered Content Development

• Leverage AI-powered tools to support content creation, editing, and optimization.

• Use AI tools to improve content development efficiency while maintaining accuracy and quality.

• Refine AI-generated content to ensure clarity, consistency, and alignment with product requirements.

• Identify opportunities to streamline content workflows using AI.

• Apply editorial judgment and content standards when evaluating AI-assisted outputs.

• Explore new AI capabilities and content development approaches to improve productivity.

• Maintain strong quality control across AI-assisted content creation processes.

Content Quality, Accessibility & Compliance

• Ensure content meets established accessibility, legal, style, and quality standards.

• Review content for accuracy, readability, consistency, and usability.

• Apply editorial guidelines and brand standards across content deliverables.

• Collaborate with relevant stakeholders to address legal or accessibility requirements.

• Maintain high standards for written communication and technical documentation.

• Identify and resolve content quality issues.

• Support continuous improvement of content standards and processes.

Customer Insights & Content Optimization

• Gather and incorporate feedback from customers, experts, and internal stakeholders.

• Analyze content performance and identify opportunities for improvement.

• Use customer feedback, analytics, and content design best practices to guide optimization.

• Identify areas where customers may experience confusion or difficulty understanding product functionality.

• Recommend content improvements that enhance customer confidence and product usability.

• Test new content approaches and evaluate their impact on customer experiences.

• Continuously refine content based on research, feedback, and performance insights.

Cross-Functional Collaboration

• Partner with cross-functional stakeholders, including:

• Product Managers

• Product Designers

• Customer Success teams

• Content and Design teams

• Technical and product subject matter experts

• Collaborate with Product and Design teams to create cohesive customer and expert experiences.

• Gather information and requirements from stakeholders to support content development.

• Communicate content recommendations clearly and effectively.

• Present content concepts, design decisions, and proposed improvements to stakeholders.

• Incorporate feedback while maintaining content quality and customer focus.

• Build strong working relationships across teams to support successful content initiatives.

• Balance multiple priorities and content deliverables in a collaborative environment.

Required Qualifications

• 3–5 years of professional experience in content design, technical writing, content strategy, or a related field.

• Experience creating content for software products or digital experiences.

• Strong understanding of content design principles, methodologies, and best practices.

• Experience developing clear, accurate, and user-centered content.

• Strong writing, editing, proofreading, and content development skills.

• Excellent verbal and written English communication skills.

• Ability to simplify complex technical or product information for different audiences.

• Experience collaborating with Product Managers, Product Designers, and cross-functional stakeholders.

• Strong understanding of user-centered design principles and methods.

• Ability to research product functionality and translate findings into effective content.

• Comfortable using AI tools to draft, refine, and optimize content.

• Strong editorial judgment and attention to detail.

• Excellent organizational and time management skills.

• Ability to manage multiple projects and competing priorities.

• Strong collaboration, presentation, and negotiation skills.

• Ability to communicate content recommendations and design decisions effectively.

• Curiosity and a commitment to testing new ideas and driving innovation.

• Ability to incorporate customer feedback, analytics, and best practices into content improvements.

• Demonstrated ability to contribute to content strategy and support business objectives.

• Strong online portfolio demonstrating content design expertise, quality of work, and a collaborative design process is desired.

Preferred Qualifications

• Experience creating content for financial technology (fintech) products or services.

• Familiarity with banking, payments, bookkeeping, accounting, or financial products.

• Experience developing technical documentation or customer support content for complex software products.

• Experience working on customer-facing and expert-facing digital experiences.

• Familiarity with content accessibility standards and legal review processes.

• Experience using customer feedback and analytics to improve content effectiveness.

• Experience applying AI-powered tools within content design or technical writing workflows.

Education

• Bachelor's degree or equivalent professional experience.