ServiceNow Developer — United States — LinkedIn — 4489681658

About The Company

ITC Digital Solutions, LLC supports federal agencies with innovative technology solutions that advance mission outcomes. As a division of ITC Federal, the company helps public-sector organizations modernize systems, use data and artificial intelligence, and adopt emerging technologies. With more than two decades of public-sector experience, ITC brings expertise in IT strategy, application development and testing, digital modernization, data and AI, and technology transformation across civilian, health, national security, and defense agencies.

About The Role

ITC Digital Solutions is seeking a highly motivated, mission-focused Senior ServiceNow Developer to support a federal customer. In this role, you will design, develop, configure, and implement enterprise ServiceNow applications, features, and enhancements that improve operational efficiency and service delivery. You will work with stakeholders, administrators, architects, and business teams to translate needs into secure, scalable solutions. As a senior member of the technical delivery team, you will contribute independently and collaboratively, support multiple instances and domains, and help ensure solutions follow platform best practices, development standards, and federal requirements. The team works in an Agile environment, delivering improvements iteratively in support of critical government missions.

Responsibilities

Design, develop, configure, test, and implement ServiceNow applications, modules, workflows, integrations, and custom functionality. Gather and analyze business and technical requirements, then translate them into clear technical designs and maintainable solutions. Develop and maintain Business Rules, Script Includes, Client Scripts, Access Control Lists, Workflow Activities, UI Policies, Catalog Items, and Catalog Workflows. Participate in Agile and Scrum ceremonies and contribute to planning, development, testing, and iterative delivery. Provide technical guidance on ServiceNow architecture, design decisions, coding standards, and platform best practices. Support deployment and rollout activities for new applications and enhancements across multiple ServiceNow instances. Troubleshoot platform issues and identify opportunities to improve performance, scalability, reliability, and user experience. Ensure solutions align with security, governance, and federal compliance requirements. Maintain technical documentation, support knowledge transfer, and contribute to continuous process improvement.

Qualifications

A bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline is preferred; equivalent relevant experience may be considered. Candidates must have at least five years of hands-on ServiceNow development experience and demonstrated experience supporting federal government clients or programs. Strong JavaScript and ServiceNow platform scripting skills are required, along with experience developing custom solutions and working in Agile or Scrum environments. You should be able to communicate effectively with technical and non-technical stakeholders, analyze complex requirements, and apply strong troubleshooting and problem-solving skills. Applicants must be able to obtain a U.S. government security clearance.

Preferred qualifications include knowledge of Service Catalog, Service Portal, Incident Management, Knowledge Management, reporting, and dashboards; experience with ITSM, ITAM, and CMDB processes; and familiarity with ITIL practices. Experience in enterprise-scale ServiceNow environments, data analysis and modeling, large datasets, SDLC principles, application support, platform monitoring, optimization, and governance is valued. ServiceNow Certified Application Developer certification is desirable, as are additional ServiceNow certifications and ITIL Foundation. Familiarity with PMP, PRINCE2, or similar project management methodologies is also beneficial.

Benefits

The base salary range for the tagged location is $120,000–$150,000. Actual compensation may vary based on location, education, qualifications, certifications, experience, skills, seniority, performance, and organizational needs. The range may be updated, and placement near its top is not typical. Eligible full-time regular employees may receive paid time off, medical, dental, and vision insurance, a 401(k), and other benefits available to eligible employees. Any bonus or other variable compensation is subject to company discretion and applicable law. U.S. applicants must have work authorization that does not now or in the future require visa sponsorship by ITC. ITC may capture interview video or screenshots for identity verification during hiring and onboarding.

Equal Opportunity

ITC Digital Solutions, LLC is an equal opportunity employer, including for protected veterans. Qualified applicants will be considered based on their skills and merit. The company does not discriminate against employees or applicants for inquiring about, discussing, or disclosing their own pay or the pay of another employee or applicant, subject to the applicable exceptions under 41 CFR 60-1.35(c).