Data Analyst, Sr. — United States

About The Company

Insurance plays an important role in people’s lives, providing protection and peace of mind through life’s adventures and unexpected turns. In the moments that matter, people want to know their insurer is there for them. At Hi Marley, we help insurers deliver on that promise through communication that brings greater clarity and connection to the policyholder experience. Our company culture is grounded in three core values: Max Courage, which encourages dreaming big and taking measured risks; Be Humble, which fosters appreciation, compassion, and openness to learning; and Ubuntu, which emphasizes alignment behind a shared purpose to achieve our fullest potential together. Life at Hi Marley combines meaningful work with clear expectations in a flexible, hybrid environment built on trust, accountability, and mutual support.

About The Role

We are seeking an experienced Analytics professional to join our growing team as a Customer Analytics Expert. In this role, you will be the key person who understands how our customers use Hi Marley and leverages that knowledge to drive better decisions across the company. You will work closely with Product and Customer Success teams on a modern data stack including Redshift, dbt, and Dagster. This position is not a traditional reporting queue; you will take business questions from initial conversation through to actionable answers and sometimes present findings directly to customers. Your work will help define success metrics, analyze feature adoption, measure customer pilots and utilization, and enable self-service reporting through trusted data models. This role requires a collaborative mindset and involves working onsite in our Boston office three days per week.

Qualifications

• 7+ years of relevant experience, including at least 5 years in analytics or data analysis

• Strong proficiency in SQL and experience with a modern BI tool such as Looker

• Proven track record of defining metrics tied to real business decisions and using data to influence outcomes

• Experience partnering with data engineers on data modeling and governance

• Excellent communication skills with the ability to explain data insights clearly to customers and executives

• Ability to identify data quality issues and propose actionable solutions

• Preferred but not required: Experience in a B2B SaaS or growth-stage company

• Preferred but not required: Product analytics experience including feature usage, funnels, and A/B testing

• Preferred but not required: Hands-on experience with cloud data warehouses (Redshift, Snowflake, BigQuery), dbt, Python, or orchestration tools like Dagster or Airflow

Responsibilities

• Become the company’s go-to expert on customer usage of Hi Marley and share insights to inform cross-functional decisions

• Partner with Product to define and analyze success metrics for new and existing features, evaluating adoption and user funnels

• Collaborate with Customer Success and Growth teams to measure customer pilots and utilization, presenting findings directly to customers to demonstrate value

• Develop and maintain a trusted, self-service reporting framework for customer teams based on a single source of truth

• Work closely with Data Engineering to translate analysis requirements into governed data models

• Communicate complex data insights in plain language to diverse audiences, including customers and executives

• Identify and escalate data quality issues with recommended paths forward

• Contribute to a collaborative team culture by sharing knowledge and best practices

Benefits

• Competitive annual base salary ranging from $111,300 to $170,500 based on experience, skills, qualifications, and location

• Equity grants for all employees

• 401(k) plan with a 4% employer match

• Comprehensive medical, dental, vision, disability, and life insurance for employees working 30+ hours per week

• Monthly wellness stipends and annual professional development allowances

• Paid parental leave

• Flexible Time Off policy to support work-life balance

• Annual company-wide Wind-down Week shutdown to recharge

Equal Opportunity

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment that represents a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.