Менеджер проекта (международные PR-публикации)

Менеджер проекта (международные PR-публикации)

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Represent the customer inside Zapier

— Give Product and Engineering technically grounded feedback that explains the customer’s use case, business impact, urgency, and available workarounds.

— Use evidence and patterns across your portfolio to advocate for fixes and features that materially affect Enterprise customers.

— Coordinate complex escalations, keep customers informed, and set clear expectations.

— Share recurring insights that improve the product, documentation, supportability, and broader Enterprise experience.

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Help customers make sound AI decisions

AI is changing how customers design and operate automations. You’ll help them move beyond surface-level terminology and make responsible implementation choices.

— Use AI tools such as ChatGPT, Claude, or Gemini in your own work, applying appropriate review, verification, and judgment.

— Understand meaningful differences among AI models and discuss their capabilities, limitations, and selection criteria credibly with customers.

— Explain the difference between deterministic automation, AI-assisted workflows, and agentic systems, and help customers decide when and how to use each.

— Guide practical conversations about accuracy, reliability, evaluation, fallback behavior, human oversight, security, and governance.

— Understand emerging AI integration patterns, including the Model Context Protocol (MCP), and how models, tools, data, and automation platforms can work together.

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What We’re Looking For

— Significant experience (7+ years) in technical account management, solutions architecture, customer engineering, sales engineering, implementation consulting, or a comparable customer-facing technical role.

— A track record of measurably improving customer outcomes across an Enterprise portfolio, for example, reducing churn risk, strengthening renewals, expanding adoption, or creating upsell and cross-sell opportunities through technical enablement.

— Demonstrated experience building integrations, automations, or API-based solutions, not only recommending them.

— Hands-on familiarity with Zapier or comparable automation and integration platforms.

— Experience owning complex technical relationships with Enterprise customers and communicating effectively with both builders and executives.

— A track record of building integrations, automations, or API-based solutions, not only recommending them.

— Strong working knowledge of APIs, webhooks, authentication, structured data, application integrations, and conditional workflow logic.

— The ability to diagnose ambiguous, multi-system problems and design for production reliability, monitoring, recovery, and maintainability.

— Strong customer judgment, balancing immediate needs with technical feasibility, risk, scale, and long-term value.

— The ability to operate autonomously in an ambiguous environment: proactively identifying high-impact work, driving customer and team initiatives to completion across multiple internal teams.

— Hands-on experience with AI tools and a practical understanding of AI-assisted workflows, agentic systems, evaluation, oversight, and governance.