Bilingual Digital Experience Specialist — Killeen, TX

to strengthen Spanish and English online and mobile banking experiences.

Key Responsibilities

• Manage and optimize website and app content for Spanish and English digital channels.

• Ensure customer-facing messaging is clear, accurate, and compliant.

• Support and improve digital self-service tools and customer journeys.

• Analyze user behavior to identify friction points and opportunities for improvement.

• Partner with marketing, IT, and branch teams to enhance usability, conversion, and customer satisfaction.

Qualifications & Skills

• Fluency in Spanish and English with strong written communication skills.

• Experience managing digital content and understanding user experience principles.

• Ability to interpret user insights/data and translate findings into actionable improvements.

• Knowledge of compliance-focused customer communications.

• Strong collaboration skills and customer-centric mindset.