User Experience Designer (ServiceNow) — King of Prussia, PA

User Experience Designer (ServiceNow)

Location: Remote

Experience: 10+ years in UX, including 4+ years on ServiceNow UI

Role Summary

• Design intuitive employee and agent experiences on the ServiceNow platform, with a focus on Employee Center and Service Operations Workspace (SOW).

• Key Responsibilities

• Design end-to-end employee and agent journeys: onboarding/offboarding, issue-to-resolution, request-to-fulfillment, and self-service search and knowledge (deflection).

• Create UX artifacts such as personas, journey maps, empathy maps, and wireframes/prototypes.

• Plan and run usability tests, and turn findings into design improvements.

• Design and configure experiences in Employee Center, SOW, and UI Builder.

• Collaborate with developers, product owners, and stakeholders to deliver consistent, accessible, user-centered solutions.

Required Skills

• 10+ years in UX design, with 4+ years of hands-on ServiceNow UI experience (across at least 4 releases)

• 4+ years each in Employee Center (ESC) and Service Operations Workspace (SOW)

• Strong skills in user research, journey mapping, and usability testing

• Good communication and stakeholder management

Certifications / Badges

• Employee Center Essentials badge

• Service Operations Workspace (SOW) Bootcamp badge

• UI Builder Fundamentals badge/certification

If I missed your call ! Please drop me a mail.

Thank you,

Harish Jannela

Talent Acquisition

uEmFF PD bFvsjEKpQ, fhH - An E-Verified Company

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