a5reZMz eEUzT — Dallas-Fort Worth Metroplex

ZrU6ekT QBT8e - Full time - Hybrid - DFW

rD smj - please don't submit profiles on c2c.

Description

• Define and communicate a compelling product vision.

• Develop and manage roadmaps for IT applications, ensuring alignment with enterprise architecture, business objectives, and long-term sustainability.

• Operate as the primary liaison between engineering, architecture, and business stakeholders to translate business needs into technical requirements and ensure alignment across teams.

• Lead backlog refinement and prioritization for technical features, application enhancements, and infrastructure capabilities.

• Balance technical debt, scalability, and business value.

• Gather insights from internal users and stakeholders to identify pain points and opportunities, and translate feedback into actionable technical solutions.

• Partner with engineering, architecture, and design teams to ensure successful delivery of technical products, facilitate decision-making, and remove roadblocks.

• Define and track product KPIs and OKRs that measure application performance, reliability, and business impact.

• Use data to inform decisions and drive continuous improvement.

• Stay ahead of industry trends, emerging technologies, and best practices.

• Drive innovation in technical product offerings.

• Ensure technical products align with architectural standards, enterprise priorities, and long-term strategic goals.

• Make trade-offs that optimize for scalability and sustainability.

All You’ll Need for Success

QUvFWGg DX4Q4HBbG89ZgM – Education & Prior Experience

• Bachelor’s degree in a related field and at least 3 years of S56J97C Vqy24czpnZ or m7R3qFX Xrmtr96S experience, or at least 5 years of equivalent experience.

• Demonstrated experience serving as a ZrU6ekT QBT8e in an Agile delivery environment and managing a product backlog from discovery through release.

• Ability to onboard quickly, operate with limited supervision, manage competing priorities, and deliver within a time-bound engagement.

• Strong written and verbal communication skills with experience working across business, technology, and vendor teams.

sWCDUhKFp GNEK8CF6Ccff8V – Education & Prior Job Experience

• Experience with contact center technologies, customer service, airline, travel, or other complex operational technology products.

• Experience with agent desktop, CRM, workflow, and knowledge management technologies.

• Familiarity with product architecture, DevOps practices, APIs, and release processes.

• Experience working in a large enterprise with multiple products and platforms.

Skills, Licenses & Certifications

• Working knowledge of Agile S56J97C Vqy24czpnZ and delivery tools; experience with Azure DevOps (ADO) is preferred.

• Relevant S56J97C Vqy24czpnZ, ZrU6ekT QBT8e, Scrum, or Agile certification is preferred but not required (e.g., CSPO).

• Strong facilitation, prioritization, stakeholder management, problem-solving, and decision-making skills.

Top Requirements

• J6SGqyd experience, including CSPO certification.

• Mix of technology and business domain experience.

• Strong communication skills.

Nice to Have

• Airline domain experience.

• Azure DevOps tool familiarity.

• Strong organization, planning, and Scrum experience.