Data 6mV2wyX - Operations (Remote) — United States

About the Company

Splash Financial was founded in 2013 with a mission to help people take control of their debt and achieve their financial goals. The company began by helping borrowers refinance student loans and has since expanded to include other forms of debt, including credit card refinancing.

Through its marketplace and automated loan processing technology, Splash has helped refinance more than $6 billion in loans through its network of credit union and bank partners. The company has also raised more than $135 million from investors, including DST Global, Citi Ventures, TruStage Ventures, Northwestern Mutual Future Ventures, and Detroit Venture Partners.

Splash is a remote-first company focused on developing financial technologies that transform the lending industry. Its work is guided by four core values: Own It, Raise the Bar, Say the Hard Thing, and Elevate Each Other.

About the Role

Splash Financial is seeking an Operations Data Analyst to use data to solve business problems, improve operational performance, and support informed decision-making across multiple teams. This role will focus on analyzing business performance, developing automated reporting solutions, maintaining data models, and building business cases that support growth and operational improvements.

The ideal candidate has strong analytical and technical skills, understands how data connects to business outcomes, and is interested in using AI tools to improve analytics processes and efficiency.

Key Responsibilities

• Analyze servicing and collections performance, application funnels, and contact-center metrics.

• Build and maintain automated reports and data files for lending partners, investors, and vendors.

• Work with your manager to translate partner requirements into data requirements and ensure timely delivery.

• Maintain and extend data models in Snowflake and dbt.

• Support the dashboards used by Operations leaders to manage team performance.

• Maintain consistent definitions for key metrics, audit existing models, and reconcile internal figures against partner data.

• Identify performance gaps, test hypotheses, and develop analyses supporting business cases and recommendations to leadership.

• Use AI tools to streamline analytics work, including AI-assisted dbt development and automated request triage.

• Collaborate with data engineering, product, and business teams to define requests and deliver solutions.

Required Qualifications

• 3+ years of experience in a Data Analyst or Business Analyst role.

• Strong SQL skills and experience building and maintaining data models.

• Proficiency with business intelligence tools such as Sigma, Tableau, or Power BI.

• Strong business acumen and the ability to translate data into actionable recommendations.

• Ability to manage workloads independently and deliver projects on time with minimal direction.

• Experience working with AI/ML tools or implementing AI-driven solutions.

• Bachelor's degree in Data Analytics, Statistics, Economics, Business, or a related field, or equivalent experience.

Preferred Qualifications

• Experience in fintech, financial services, or a high-growth environment.

• Familiarity with Python or another programming language for data analysis.

• Experience with Salesforce Service Cloud.

• Master's degree in a related field.

Key Attributes

• Business-minded: Connects analysis to business impact.

• AI and analytics curiosity: Interested in exploring LLMs, predictive modeling, and emerging tools.

• Operationally grounded: Uses data to improve processes and outcomes.

• Clear communicator: Presents insights as clear, actionable recommendations for teams and leaders.

• Collaborative: Builds trust and works effectively across Operations, Product, and other teams.

• Ownership: Takes initiative, raises concerns early, and follows through on commitments.

• Adaptability: Adjusts to changing priorities while keeping existing work on track.

• Member-centric: Connects insights to improving the customer experience.

Compensation

• Annual base salary range: $61,000–$97,000.

• Final compensation will depend on location, experience, and skill level.

Benefits and Perks

• Fully remote work for most roles.

• Competitive salary packages.

• Flexible paid time off and nine company holidays.

• Equity participation.

• Comprehensive and affordable insurance benefits.

• Paid parental leave for both caregivers.

• Modern equipment needed to perform the role.

• Fully paid Claude subscription.

• 401(k) retirement plan.

• Quarterly in-person and virtual team meet-ups.

• Company-branded merchandise.

Workplace and Company Values

Splash Financial operates as a remote-first company, although its collections team works in person at the company's Arizona location.

The company's core values include:

• Own It: Take accountability and follow through on commitments.

• Raise the Bar: Move quickly, innovate, and push through barriers.

• Say the Hard Thing: Communicate honestly and respectfully to solve problems.

• Elevate Each Other: Work as a team and support one another.

Equal Employment Opportunity

Splash Financial is an equal opportunity employer. Employment decisions are based on individual merit and are made without discrimination based on race, color, religion, sex, creed, age, disability, national origin, ancestry, military status, veteran status, medical condition, marital status, sexual orientation, affectional preference, or other irrelevant factors.

The company does not discriminate against individuals based on any protected group status under applicable law.

As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), Splash Financial requests information about protected veteran status to measure the effectiveness of its outreach and positive recruitment efforts. Protected categories include:

• Disabled veterans.

• Recently separated veterans.

• Active duty wartime or campaign badge veterans.

• Armed Forces service medal veterans.