User Experience Designer — United States

About The Company

Ford Motor Company is a global leader in automotive manufacturing, committed to delivering innovative and customer-centric mobility solutions. With a rich heritage of engineering excellence and a forward-looking approach to technology, Ford continues to shape the future of transportation. We pride ourselves on fostering an inclusive and dynamic work environment where creativity and collaboration drive our success. Our teams are dedicated to creating exceptional experiences for Ford vehicle owners worldwide, blending cutting-edge design with practical functionality.

About The Role

We are seeking a talented User Experience Designer to join our team and help design and enhance digital experiences for Ford vehicle owners. In this role, you will collaborate closely with Product, Engineering, Research, Content, Analytics, and Design partners to deeply understand customer needs and translate them into clear, accessible, and engaging digital experiences. You will be involved throughout the entire design process—from identifying customer problems and generating concepts to prototyping, validation, delivery, and ongoing improvements post-launch.

This position offers the opportunity to take ownership of focused design projects, work cross-functionally, and continuously develop your skills. Additionally, you will thoughtfully leverage AI-enabled tools to support ideation, design exploration, and prototyping, while ensuring all AI-assisted outputs meet standards for accuracy, accessibility, originality, brand alignment, and customer value. You will also adhere to guidelines regarding approved tools and the handling of confidential information.

Qualifications

• Bachelor’s degree in UX, interaction design, product design, human-computer interaction, visual design, or a related field, or equivalent practical experience.

• 2–4 years of experience in UX, product, interaction, or digital design, including internships or project work.

• A portfolio demonstrating your design process and contributions to digital experiences, highlighting problem framing, exploration, feedback incorporation, and solution development.

• Proficiency with design and prototyping tools such as Figma.

• Strong knowledge of interaction design, visual design, information architecture, usability, and accessibility principles.

• Excellent communication skills to convey design ideas and collaborate effectively across disciplines.

• Ability to iterate based on feedback, learning, and evolving requirements.

• Experience translating customer needs and product requirements into user flows, wireframes, prototypes, and polished interface designs.

• Familiarity with usability and accessibility best practices.

• Ability to collaborate with Product and Engineering teams on design feasibility and delivery.

• Preferred experience includes designing responsive websites or e-commerce platforms, working with design systems or component libraries, customer research, usability testing, web analytics, Agile or cross-functional teams, and interest in automotive or digital services.

• Hands-on experience with AI-assisted design tools and sound judgment in validating outputs.

• Understanding of front-end concepts to facilitate collaboration with engineers and comprehend implementation trade-offs.

Responsibilities

• Design and refine •••••••• digital experiences that enable vehicle owners to find information, understand features, access services, and stay connected with Ford.

• Translate customer problems and product requirements into user journeys, flows, wireframes, prototypes, and polished interface designs.

• Explore multiple design options, communicate trade-offs, and incorporate feedback from customers and cross-functional partners.

• Create prototypes at appropriate levels of fidelity to test assumptions, gather feedback, and support design decisions.

• Collaborate with Product and Engineering to balance customer value, business goals, accessibility, and technical feasibility.

• Utilize and contribute to Ford’s design system to maintain consistent and reusable patterns across digital platforms.

• Support design delivery by working closely with engineering partners to clarify design intent and implementation details.

• Identify customer needs and experience opportunities through research, feedback, analytics, and cross-functional input.

• Participate in usability testing and other evaluative activities, applying findings before and after product launch.

• Use customer feedback and performance data to assess and improve user experiences continuously.

• Iterate on designs in response to new information, feedback, or changing requirements.

• Stay informed about evolving design practices and share insights with the team.

• Communicate design rationale clearly through presentations, prototypes, and documentation.

• Engage in design critiques, workshops, and planning sessions with an open and collaborative mindset.

• Leverage approved AI-enabled tools to support ideation, content development, and streamline repetitive tasks.

• Review AI-assisted outputs to ensure they meet standards for accuracy, accessibility, originality, brand fit, and customer usefulness.

• Adhere to guidelines related to approved tools and the protection of confidential information.

Benefits

• Immediate medical, dental, and prescription drug coverage.

• Flexible family care options including parental leave, new parent ramp-up programs, and subsidized back-up child care.

• Employee and family vehicle discount programs and management lease options.

• Tuition assistance for continued education and professional development.

• Established and active employee resource groups fostering inclusion and community.

• Paid time off for individual and team community service initiatives.

• Generous paid holiday schedule, including the week between Christmas and New Year’s Day.

• Paid vacation time with the option to purchase additional vacation days.

Equal Opportunity

Ford Motor Company is an Equal Opportunity Employer committed to building a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status. We are dedicated to providing reasonable accommodations for individuals with disabilities throughout the application process. If you require assistance, please contact us accordingly.