ServiceNow CSM Developer (Only USC) (DMV candidates only) — Reston, VA

Job DescriptionCareFirst BCBS is seeking a Senior ServiceNow CSM Developer with strong hands-on experience in ServiceNow Customer Service Management (CSM).

The candidate will develop, customize, and enhance ServiceNow CSM applications, customer service workflows, Service Portals, and Service Catalogs. Must have strong JavaScript development skills and experience building UI Builder components and customizing ServiceNow modules.

Required Skills• 5+ years of ServiceNow Development experience.

• Strong ServiceNow CSM experience.

• ServiceNow Zurich release experience – mandatory.

• ServiceNow Developer Certification – mandatory.

• Strong JavaScript.

• UI Builder, UI Actions, and Business Rules.

• Service Portal and Service Catalog development.

• Flow Designer and Playbooks.

• ITSM knowledge.

• Templates, dashboards, and workflow development.

Additional Requirements• Must reside in DC, Maryland, or Virginia.

• Must be comfortable visiting Reston, VA approximately twice per month.

• Healthcare insurance experience is a plus, not mandatory.

• CSA certification is preferred.