Lead Campaign Manager — United States

The Lead Campaign Manager is responsible for oversight on primary accounts, managing daily workflow and monitoring team schedules. Works closely with Campaign Managers, Email Developers and Quality Assurance resources to ensure best practices are followed and campaign development is executed to client expectations.

This position is responsible for the daily campaign execution production within the Campaign Execution Services department, ensuring that all campaign deployment requests have been assigned resources and that work is distributed evenly among the available resources. Because of the fluctuations in workloads, the Lead may be required to help shift work from one resource to another, or to communicate with Account Management if deadlines may be compromised.

Essential Job Functions: *

• Collaborate with members of the Campaign Execution Services team to manage, build, and deploy campaigns on behalf of clients.

• Managing and provide oversight as campaigns move through the development.

• Timelines and Resource scheduling

• Work with internal departments and client to establish or maintain workflows based on campaign calendars

• Ensure correct allocation of department resources in support of varying client support needs.

• Track, report and manage associated communications and delegation of work.

• Anticipating when hand-offs are due and following up before they become late.

• Additionally, in this capacity will track, report and manage associated communications and delegation of work.

• Asset intake and build

• Prep final assets and ensure requirements are clear for Email Development team and QA resources to build and test.

• Calling attention when assets are not adequate for the job. Following up with clear and concise client facing explanations as to

• what can be done to fix the issue, as well as correcting the assets when possible.

• Ensure flawless execution by confirming team is following standard best practices

• Act as a point of contact as potential issues arise and exercise quick decision making, providing recommendations to move forward. This also includes setting client expectation and speaking to decisions.

• Be available as part of a rotating off-hour monitoring escalation process in support of Client Campaign issues as needed. Serve as subject

• matter expert and be available for client consulting in that capacity.

• Ensure documentation for client program and process are managed on a regular basis and accessible to team.

• Cross train and develop team, in a manner that ensures transparent production support and smooth handoff to overnight and weekend support team.

• Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The function is considered essential if the reason the position exists is to perform that function.

Supportive Job Functions: *

• Assist with internal testing and best practices discovery.

• Assist with external client consulting.

• Assist with training clients on coding or process best practices

• Travel to other business locations in a consulting capacity.

• These tasks do not meet the Americans with Disabilities Act definition of essential job functions and usually equal 5% or less of time spent. However, these tasks still constitute important performance aspects of the job.