Software Support Engineer — Buffalo Grove, IL

POSITION SUMMARY

The Software Support Engineer is responsible for delivering high-quality technical support, installation, and training for company software solutions. This role combines customer-facing support with hands-on system implementation, requiring strong troubleshooting skills, technical expertise, and the ability to communicate effectively with customers both remotely and on-site. There is up to 50% national travel for this role.

KEY RESPONSIBILITIES:

* Provide remote (phone/email) technical support for company proprietary software applications

* Troubleshoot Windows OS, networking, and system-level issues impacting software performance

* Install, configure, and support company software at customer sites

* Assist customers with network configuration, system integration, and basic IT administration

* Diagnose and resolve software and hardware issues both remotely and on-site

* Deliver customer training sessions (on-site and classroom) for individuals and groups

* Set up and maintain Windows servers and database environments as needed

* Collaborate on and lead technical projects related to software, systems, and infrastructure

* Document issues, solutions, and best practices to improve support efficiency

* Manage multiple support requests, prioritize effectively, and follow through to resolution

* Represent company professionally in all customer interactions

* Perform additional duties as assigned

QUALIFICATIONS & EXPERIENCE

REQUIRED:

* Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)

* Strong experience supporting Windows environments (Windows 10/11, Windows Server)

* Working knowledge of networking fundamentals (TCP/IP, DNS, basic infrastructure troubleshooting)

* Experience in a technical support or customer-facing support role

* Strong problem-solving and analytical skills

* Excellent verbal and written communication skills

* Willingness to travel (out of state) up to 50% of time

PREFERRED:

* Experience with database systems (Microsoft SQL Server, Oracle, PostgreSQL)

* Familiarity with Linux environments is a plus

* Experience with software installation, deployment, or system integration

* Background in manufacturing, automation, or SMT equipment is a plus