Community Manager [SK-26915] — New York, NY

Aquent has partnered with a leading global platform dedicated to helping creators bring their imaginative and groundbreaking projects to life. In this highly impactful role, you will serve as the essential bridge between a passionate global community and the internal teams driving the platform forward. By championing the voice of the user and actively shaping online discourse, you will play a pivotal role in protecting brand reputation, fostering authentic connections, and directly influencing product and policy decisions that support creators worldwide.

The Opportunity

We are seeking a dynamic and empathetic professional to step into a vital role on the Marketing team, reporting directly to the Director of Brand and Communications. This is not just a standard social media scheduling role; it is a high-impact position where you will actively engage with diverse communities, de-escalate emerging issues, and translate online sentiment into actionable insights. You will have the unique opportunity to represent the brand with an authentic, human voice across major digital spaces, ensuring that creators and backers alike feel heard, valued, and supported.

Key Responsibilities

• Reputation & Issue Management: Monitor brand mentions and sentiment across Reddit, Discord, social channels, review sites, and niche forums. Act as an early-warning system for reputational risks, partnering with internal Communications, Trust & Safety, and Legal teams to execute escalation playbooks and crisis responses.

• Community Engagement: Represent the company with an authentic, human voice. Engage thoughtfully within Reddit, Discord, and creator forums—correcting misinformation, resolving issues, celebrating creator milestones, and de-escalating conflicts while adhering to platform norms.

• Voice of the Community: Synthesize qualitative chatter and unstructured data into prioritized, evidence-backed insights for Product, Design, Policy, and Support teams to drive continuous business improvements.

• Community Operations & Strategy: Oversee the operation, moderation standards, and tooling for company-owned community spaces. Establish engagement guidelines and advise cross-functional teams ahead of major launches or policy updates.

Required Qualifications

• 4+ years of experience in community management, brand reputation, or social strategy, ideally within a marketplace, platform, or consumer tech environment.

• Deep, authentic experience navigating Reddit and Discord culture, alongside standard social platforms (such as X, Instagram, Threads, YouTube, and Bluesky) and forum ecosystems.

• Exceptional written communication UNHYrn with the ability to maintain composure under pressure, quickly discern vocal complaints from genuine crises, and advise executive stakeholders.

• Hands-on proficiency with social listening and community platforms (such as Brandwatch, Sprout Social, or Sprinklr) and the ability to turn unstructured text into actionable dashboards and reports.

Preferred Qualifications

• Familiarity or active involvement with the creator economy, crowdfunding dynamics, or maker communities (such as tabletop gaming, indie tech, film, or design).