Sr. Business Systems Analyst — Lake Bluff, IL

Location: Lake Bluff, IL

Work Arrangement: On-site initially; potential hybrid schedule (3 days in office / 2 days remote) based on business needs.

Reporting To: VP of IT

Employment Type: Full-Time

Position Summary

One of our clients is seeking an experienced Senior Business Systems Analyst to join their IT team. This individual will be responsible for supporting, maintaining, improving, and expanding the organization's business application environment.

The role will primarily focus on ERP systems, business applications, integrations, supply chain systems, data management, and reporting. The successful candidate will work closely with business stakeholders, IT teams, external consultants, and vendors to translate business requirements into effective system solutions.

This individual will serve as a key functional resource for business applications, lead system enhancements and implementation projects, troubleshoot application issues, and ensure consistent system processes across business operations.

Key Responsibilities

• Provide functional support, troubleshooting, and issue resolution for enterprise business applications, including ERP, WMS, TMS, EDI, and related systems.

• Support and maintain integrations between ERP platforms and connected business applications.

• Troubleshoot failed transactions, data discrepancies, integration errors, and application-related issues.

• Manage application configurations, user accounts, system permissions, and security access.

• Coordinate software upgrades, system testing, change management, and production releases.

• Lead system enhancements, implementations, and application rollout projects.

• Gather business requirements, conduct fit-gap analysis, and recommend system improvements.

• Develop project plans, test plans, UAT scripts, cutover plans, and implementation documentation.

• Work with business stakeholders to streamline workflows, reduce manual processes, and improve operational efficiency.

• Support EDI processes, trading partner onboarding, testing, and exception resolution.

• Coordinate with external consultants and vendors to manage application issues, enhancements, and project deliverables.

• Support master data management, data governance, data validation, and API integrations.

• Assist with onboarding new business locations, business units, and acquisitions into existing application systems.

• Support reporting development, maintenance, and business intelligence initiatives.

• Maintain technical documentation, standard operating procedures, and internal knowledge base articles.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

• 5+ years of experience in business systems analysis, ERP functional support, enterprise applications, or system implementation.

• Experience working in import, distribution, manufacturing, warehouse, or supply chain environments preferred.

• Hands-on experience with Infor M3 strongly preferred.

• Familiarity with Infor OS, Infor Data Lake, Infor WMS, and EDI is a plus.

• Experience supporting enterprise applications, integrations, and business process improvements.

Required Skills

• Strong knowledge of ERP systems and business application support.

• Working knowledge of SQL Server, reporting, data validation, and integration troubleshooting.

• Familiarity with APIs, JSON, data mapping, and application integration concepts.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Ability to gather requirements and translate business needs into technical solutions.

• Experience with system configuration, functional testing, UAT, and implementation support.

• Excellent communication and stakeholder management skills.

• Ability to work independently and collaboratively with IT teams, developers, DBAs, vendors, and business users.

• Strong documentation, organizational, and time-management skills.

• Ability to manage multiple priorities and drive projects to completion.