Software Engineer — Austin, Texas Metropolitan Area

About UsWe started as a vertical SaaS company in insurance. We grew into operating our own wholesale brokerage and a programs group. Through that, we've lived the operational reality of applying AI in insurance — what works in production, what breaks, what compounds. We've just closed fresh funding to scale this operating model to retail insurance agencies across the country.

Our CEO, Joey Bouchard, built and ran applied AI teams at Palantir. We bring that technical rigor together with years of hands-on insurance operations experience to help agencies deploy AI that works in the real world. (Why insurance is worth this attention.)

Why this role existsBrokerage execution runs on heroics. Service quality depends on who owns the account, how overloaded they are, and what they happen to remember at the right moment. A submission gets marketed broadly, or it doesn't. A renewal gets the same rigor as new business, or it doesn't. A missing detail gets chased, or it stalls.

We don't think that's inevitable. Brokerage execution can be made systematic: software, automation, and AI carrying disciplined follow-through alongside human experts, inside clear bounds, in a regulated environment.

The hard part isn't the model call. It's governability — making AI accountable enough to trust with real deal flow. Who is the AI acting for? What is it allowed to do? What happens when it's wrong? In a regulated industry, those aren't side questions. They're the engineering problem.We've been answering them inside our own wholesale brokerage for years. That's where we test whether the model actually produces more reliable, scalable, and consistent service. If it doesn't work for us, it doesn't deserve to be packaged for the market. Now we're packaging it.

The roleSoftware Engineers sit at the point where Third Plane, our platform, meets the messy reality of our agency. You own the outcome at M8g4QMnYx, the internal customer. You also own the signal back to the rest of the company.

A typical month: you're embedded at M8g4QMnYx, working alongside our operators. You're identifying the workflows where heroics break down — submissions, renewals, follow-up, the work that today depends on someone's memory — and you're building governed AI execution into those workflows. You're calibrating where humans stay (judgment, relationships, accountability) and where the system carries the standard (follow-through, coordination, attention).

The hardest and most interesting part: making it trustworthy. How AI decisions get reviewed, attributed, and defended. That work is what determines whether any of this can actually live in production.

Then you bring it all back. Engineering, Product, and Design need to know what generalizes and what doesn't, so the platform compounds across every customer instead of fragmenting into one-offs. You're the conduit.

What you'll doBuild governed AI workflows — integrating with AMS, carrier portals, email, and the systems our agency actually runs onIdentify which parts of the agency's operation can be made system-governed without losing the judgment that has to stay with peopleDesign the review, attribution, and override patterns that let a regulated business trust the systemCarry field signal back to Engineering, Product, and Design so the platform scales rather than splinters

What we're looking for1-5 years shipping production software (Python and/or TypeScript a plus)Strong engineering foundation — CS degree typical, talented dropouts welcomeHands-on experience with modern AI application patterns, or the aptitude and hunger to get there fastSomeone we can trust in front of stakeholders: troubleshoot, scope, and reason out loud, in the roomGenuine appetite to learn an industry deeply. Insurance is a financial supply chain puzzle, and we expect you to want to understand itGenuine hustle. The kind of person who walks into Monday with a working prototype of something they spotted on FridayWillingness to travel

What you getA real production model to build on, not a slide deck. Our wholesale brokerage is the proof point — you're scaling something that already works.Direct mentorship from Joey, who built and ran applied AI at Palantir before this.An industry that matters. Insurance is one of the largest financial markets in the world and one of the least systematized.

What we offer our full-time employeesCompetitive salaries + equity in the companyMedical, Dental, and Vision healthcare benefits + FSA and HSA optionsFlexible vacation policy to recharge and live lifePaid membership to One Medical for employees, spouses / domestic partners, and dependentsCompany-sponsored 401K plan (Roth & Traditional)Paid parental leave, generous family forming benefits and up to $5,000 of reimbursements through CarrotUp to $1,000 in home office reimbursements to build a productive space to work remotelyAn opportunity to work on solutions that are redefining the future of commercial insuranceA culture driven by a focus on impact, a shared growth mindset, empowered individuals, and integrity

These first few roles set the cultural tone for everything that comes after. If you want to understand what this role actually is, what it isn't, and what it likely means for your career — apply and reach out.