ServiceNow Developer — United States

About The Company

Credence brings innovation and purpose together to help government agencies address critical challenges. Our AI, cloud, cybersecurity, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With more than 1,700 team members, including over 1,500 AI and data experts, and more than 100 prime contracts, we deliver impactful solutions at scale. Credence has been recognized as a Washington Post Top Workplace for six consecutive years and has appeared on the Inc. 5000 list of Fastest-Growing Private Companies in 13 of the past 14 years. We offer a welcoming environment where employees can grow, contribute, and take on important work that supports positive change.

About The Role

Credence is seeking a ServiceNow Developer to design, build, configure, and maintain solutions that support business and IT operations. In this role, you will work with stakeholders, administrators, and cross-functional teams to deliver scalable applications, workflows, and integrations. You will contribute to platform modernization, process automation, and ongoing service improvements. The ideal candidate brings strong ServiceNow development experience, a practical understanding of IT service management (ITSM), and the ability to collaborate effectively in an Agile environment. This position requires U.S. citizenship and an active Secret clearance.

Qualifications

A bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related discipline is preferred; an equivalent combination of education and experience may also be considered. Candidates must have at least five years of software development experience, including development on the ServiceNow platform, and experience designing custom scoped applications. Hands-on experience with ServiceNow Application Engine, Flow Designer, workflow automation, and Case Management is required. A ServiceNow Certified System Administrator (CSA) certification is required; Certified Application Developer (CAD) certification is preferred.

Strong proficiency in JavaScript, HTML, AngularJS, and other web technologies used with ServiceNow is expected, along with experience in a programming language such as Java, Python, or C++. Candidates should understand REST and SOAP APIs, web services, Agile Scrum, and the software development lifecycle. Experience with post-MVP enhancements, including configuration, development, testing, deployment, and technical documentation, is important. Successful candidates demonstrate sound analytical and problem-solving skills, clear communication, adaptability, and the ability to manage competing priorities in a fast-paced, collaborative environment.

Responsibilities

Design, develop, customize, test, and deploy ServiceNow applications, modules, workflows, forms, and user interfaces that meet business and operational needs. Gather and document functional and technical requirements with stakeholders, then recommend solutions to address system deficiencies, process inefficiencies, and technical challenges. Build and maintain scalable, reliable, reusable solutions that follow ServiceNow design patterns and development standards. Configure and support development, testing, staging, sandbox, and production environments, and help establish repeatable development, deployment, and release processes.

Collaborate with administrators and technical teams to implement platform enhancements, resolve issues, and manage configuration changes. Develop integrations with enterprise platforms and applications, provide production support and end-user assistance, and apply UI/UX practices to improve usability. Participate in Agile ceremonies and coordinate with Scrum Masters, business stakeholders, and IT teams to deliver work that meets project objectives. Use version control and CI/CD practices throughout the development lifecycle. Conduct code reviews, provide technical guidance when needed, and keep system configurations, development artifacts, and technical documentation current. Stay informed about ServiceNow capabilities and industry practices, and take on additional duties or special projects as assigned.

Benefits

The annual salary range for this position is $141,000–$185,000. Compensation will be determined based on the selected candidate’s experience, education, certifications, skills, and overall qualifications. Credence offers a benefits package that includes medical, dental, and vision coverage; retirement plans, including a 401(k) and IRA options; basic and voluntary life insurance and AD&D coverage; paid vacation, sick leave, and public holidays; maternity and paternity leave; short- and long-term disability coverage; training and development opportunities; and wellness resources.

Equal Opportunity

Credence is an equal opportunity employer. Employment decisions are made without discrimination and in accordance with applicable federal, state, and local laws. We welcome applicants from diverse backgrounds and encourage qualified candidates to apply.