Audio/Video Support Engineer — Nashville, TN

Role: Audio/Video Support Engineer

Location: Nashville, TN

Type: Full-Time

Roles & Responsibilities

• Provide white-glove on-site support for Audio/Video solutions in conference rooms for larger events, meetings, and webinars.

• Perform tasks that require physical presence at Customer Locations.

• Perform installation, configuration, and troubleshooting of Audio/Video devices, conference room

• devices, Windows devices, and Teams/Zoom conferencing solutions.

• Perform connectivity management tasks such as connecting devices, hard resets, soft resets,

• providing remote access to Level 2 teams, and supporting the full duration of meetings or events.

• Replace faulty or damaged equipment components, such as hard drives, power supplies, or network cards.

• Perform basic troubleshooting steps such as power cycling devices or checking physical connections.

• Perform physical maintenance tasks such as rack and stack operations and equipment labeling.

• Handle the installation, replacement, or removal of equipment components.

• Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections, and communication links.

• Maintain an inventory of equipment, track serial numbers, and manage spare parts.

• Perform on-site troubleshooting tasks, such as verifying power and network connectivity, checking indicator lights, or physically inspecting devices.

• Perform asset management.

• Perform Audio/Video testing in conference rooms and prepare rooms 1 hour before events or meetings.