UX Researcher — ektello, Plano, TX

UX Researcher

**W2 contract, min of 12 months ** ONSITE out of Plano TX – Target W2 $50/hr

What You’ll Do

• Run closed beta tests, diary studies, quantitative surveys, 1:1 interviews, and heuristic evaluations assigned to you, across Wallet, Smart Switch, Health, and other Galaxy ecosystem features

• Set up and administer studies in Qualtrics, Dscout, and Pollfish including screeners, onboarding and midpoint/ final surveys, participant recruitment, enrollment, and follow-up (including internal Samsung employees)

• Test builds, log issues in internal issue tracker system with clear reproduction steps and context, and track them through to resolution with HQ

• Turn raw study data into a findings draft, summarized result, and slides a reviewer outside the room can follow and for the research lead to refine before it goes to stakeholders

• Support day-to-day correspondence with HQ counterparts in Korea under the research lead's guidance, building toward direct HQ contact as you take on more scope

• Help run recurring team operations: One UI training session logistics, Dscout/Pollfish account administration, and CXI intake triage

WHAT YOU BRING

• 1-4 years of UX or user research experience (internships, academic, or project work count)

• Degree in Human-Computer Interaction (HCI), psychology, cognitive science, design, or a related field, or equivalent experience

• Working knowledge of qualitative and quantitative research methods like surveys, 1:1 interviews, and basic usability evaluation

• Clear, concise written communication; comfortable writing findings that someone who wasn't in the room can act on

• Comfort working across time zones with a counterpart team in Korea

Preferred

• Experience with Qualtrics, Dscout, Pollfish, or similar research tools

• Familiarity with Samsung or Android devices, mobile apps, and fintech or payment features

• Exposure to heuristic evaluation (e.g., Nielsen's 10 heuristics) or competitive benchmarking methods

• Experience writing findings for non-research stakeholders