Business Analyst — First Student, Cincinnati Metropolitan Area

Works closely with business stakeholders, portfolio managers, and subject matter experts to understand business needs and enable strategic goals through technology. Builds strong relationships across the organization to analyze business processes, identify opportunities for improvement, and translate business needs into effective technology solutions.

Major Responsibilities

• Builds strong relationships with business stakeholders and subject matter experts to understand key business functions, processes, and technology needs.

• Elicits, analyzes, and documents business requirements using interviews, workshops, process analysis, use cases, and other business analysis techniques.

• Evaluates information from multiple sources to identify underlying business needs, resolve conflicts, and translate high-level requirements into detailed functional specifications.

• Facilitates “as-is” and “to-be” process design, identifying opportunities for standardization, process improvement, and greater efficiency.

• Creates clear business requirements, process documentation, workflows, and supporting materials that can be understood by both business and technical teams.

• Partners with Program Leads, Application Owners, and solution providers to ensure requirements are understood and proposed solutions address business needs.

• Serves as a liaison between business stakeholders, end users, project teams, IT, and solution providers throughout solution design, implementation, and change management.

• Assesses the business impact of system and process changes and ensures changes are effectively documented and communicated.

• Maintains visibility into planned and ongoing projects, communicating business impacts, risks, issues, and concerns to appropriate stakeholders and leadership.

• Identifies opportunities to leverage technology to improve business processes, effectiveness, and efficiency.

• Researches emerging technology and new business initiatives that may require IT involvement and provides input to portfolio management teams.

• Develops business cases and statements of requirements for proposed systems, including expected benefits and estimated costs.

• Complies with standards established by the BA Community of Practice.

Minimum Education or Certifications Required

• Bachelor’s degree in Management Information Systems or a related field, or an equivalent combination of education and experience.

• High School Diploma or equivalent required.

• CBAP or ISEB certification preferred.

Minimum Experience or Skills Required

• 8+ years of experience developing business requirements or equivalent experience.

• 5+ years of experience in business process analysis or management, data analysis, and workflow analysis.

• Strong business analysis skills, including requirements gathering, process modeling, workflow development, process improvement, and reengineering.

• Strong analytical and problem-solving skills with the ability to translate complex technical concepts into business terms.

• Strong written and verbal communication skills with the ability to work effectively with business and IT leaders, managers, subject matter experts, and cross-functional teams.

• Experience creating business requirements, process flows, diagrams, workflows, and other documentation supporting technology initiatives.

• Familiarity with the project delivery lifecycle and experience supporting technology or business application changes.

• High proficiency in Microsoft Visio, Excel, and PowerPoint.

• Experience with Microsoft Power Automate tools.

• Experience with Microsoft Power BI.

• SQL experience.

• Order Entry and/or Accounts Receivable (A/R) support experience preferred.

• Billing platform or billing system experience preferred.

Compensation ranges from $70,000 - $90,000 depending on experience.