Bilingual Digital Experience Specialist — Killeen, TX

to improve Spanish and English digital banking experiences across web and mobile channels.

Key Duties

• Manage and update website and app content to ensure consistent, accurate messaging.

• Support digital self-service tools and help maintain clarity, usability, and compliance in customer communications.

• Analyze user behavior to identify pain points, friction, and opportunities to enhance journeys.

• Partner with marketing, IT, and branch teams to improve usability, conversion, and customer satisfaction.

• Contribute insights and improvements based on digital performance and customer feedback.

Qualifications & Skills

• Fluency in Spanish and English with strong written communication skills.

• Experience managing digital content and understanding customer experience principles.

• Ability to analyze user behavior and translate findings into actionable enhancements.

• Collaborative mindset and comfort working cross-functionally.

• Strong attention to detail, integrity, and compliance-focused communication.