Senior ServiceNow HRSD Developer — Rose International, Santa Clara, CA

*** This role is supporting NVIDIA ***

Required Education

• Bachelor's degree in computer science, Information Systems, or a related field.

Required Certification

• ServiceNow HRSD certification required.

Preferred Certifications

• ServiceNow Certified Application Developer (CAD) and/or Certified System Administrator (CSA).

Required Skill And Experience

• 5+ years of experience in ServiceNow development and administration, including significant experience with HR Service Delivery (HRSD).

• Proven expertise in architecting, designing, and implementing HRSD solutions, HR profile management, integrations, and process automation.

• Strong experience implementing and supporting HR service processes, including onboarding, offboarding, employee transitions, case management, and knowledge management.

• Hands-on experience in multi-instance ServiceNow environments (Dev, Test, Stage, and Production).

• Strong proficiency in JavaScript, HTML, CSS, XML, and JSON for ServiceNow development.

• Experience designing and implementing integrations between ServiceNow and enterprise HR applications such as Workday, Cornerstone, and vendor management systems.

• Strong understanding of HR processes, workflows, and employee service delivery best practices.

• Experience collaborating with global stakeholders across multiple time zones.

• Excellent communication, problem-solving, stakeholder management, and collaboration skills.

• Ability to work independently, drive initiatives forward, and operate effectively in a fast-paced environment.

Preferred Skill And Experience

• Experience with IntegrationHub, REST APIs, Graph APIs, and enterprise integration patterns.

• Experience implementing ServiceNow Now Assist, AI Agents, Virtual Agent, or other generative AI capabilities within ServiceNow.

• Experience leveraging AI coding assistants and adapting AI-generated or SPP vibe-coded solutions into scalable, maintainable ServiceNow implementations.

• Experience working in large, global enterprise environments.

• Experience mentoring developers and providing technical leadership for ServiceNow programs.

Overview

• Seeking a Senior ServiceNow HR Service Delivery (HRSD) Developer to lead the design, architecture, development, and deployment of scalable HR solutions on the ServiceNow platform. This role will serve as a technical leader for HRSD initiatives, partnering closely with global HR stakeholders, IT teams, and vendors to deliver innovative employee experiences and drive HR process transformation.

• The ideal candidate will bring deep expertise in ServiceNow HRSD, HR systems integrations, and platform architecture, while helping shape the future roadmap for AI-enabled HR service delivery. This individual will provide technical leadership, recommend best practices, and ensure solutions are scalable, maintainable, secure, and aligned with enterprise standards.

Responsibilities

• Architect, design, develop, and configure scalable solutions within ServiceNow HRSD, including Case & Knowledge Management, Employee Service Center, Onboarding, Offboarding, and Lifecycle Events.

• Serve as the technical lead for HRSD initiatives, providing guidance on solution design, architecture decisions, technical feasibility, and implementation strategy.

• Partner with global HR and IT stakeholders to analyze business needs and define technical solutions that align with best practices and long-term strategy.

• Design and implement integrations between ServiceNow HRSD and enterprise HR systems, coordinating with system owners to ensure reliable and scalable solutions.

• Collaborate with IT partners when issues or enhancements affect the broader ServiceNow platform, ensuring alignment with enterprise-wide governance, security, and system architecture.

• Explore and implement efficient workflows using Flow Designer, Business Rules, UI Policies, IntegrationHub, and ServiceNow APIs, ensuring solutions are scalable, maintainable, and aligned with business needs.

• Design, develop, and implement AI-enabled HR service delivery solutions using ServiceNow Now Assist, AI Agents, and other generative AI capabilities to enhance employee self-service, streamline HR workflows, and improve HR case resolution.

• Assess the long-term scalability and sustainability of proposed solutions and provide recommendations that balance business needs with platform best practices.

• Perform unit testing to validate solution quality and functionality.

• Coordinate system testing and user acceptance testing (UAT) with stakeholders and end users.

• Troubleshoot and resolve HRSD-specific issues, collaborating with IT partners to address broader platform-wide concerns.

• Maintain comprehensive technical documentation for configurations, solutions, integrations, and deployments.

• Facilitate knowledge transfer and mentor team members on ServiceNow development standards, architecture patterns, and platform best practices.

• Stay current on ServiceNow product innovations, AI capabilities, and HR technology trends, identifying opportunities to improve employee experience and operational efficiency.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

About Rose

• Founded in 1993

• Office Locations Across the U.S.

• 150+ Clients: Corporations and Government Agencies

• Employee Oriented Company

• Challenging Assignments Across the U.S.

• Continuous Professional Development

EMPLOYEE COMMENTS

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