Development Product Owner — Tata Consultancy Services, San Antonio, TX

Job Description

Must Have Technical/Functional Skills:

• Digital communication and conversation experience: Two way digital communication, Real time communication, Asynchronous conversation,

• Virtual agent interaction, contextual assistance and seamless human hand off

• P&C and Billing Experience: Good implementation knowledge in P&C lines of business like personal auto, workmen compensation with strong hands on billing products/modules

• Customer and member experience: Customer journey design, UX, Digital Experience, Co browsing, Member channel experience, Self service and tell me once experiences

• Context and interaction management: Real time context transfer, Unified interaction history, Saving/retrieving previous interactions, continuity across channels, and contextual information transfer

• Identity, Access and Security: IAM, Authorization, Delegated access, Operator models, Security, Privacy and compliance

• API, Integration and workflow engineering: API and Integration skills, Member/account integrations, Workflow orchestration, System to system communication and self service enablement

• Web, Mobile and cloud technology: Web and mobile product knowledge, cloud architecture awareness, AWS knowledge and digital channel technologies

• Insurance digital sales and servicing: Digital quoting, quote management, quote to bind process, account/member servicing, Virtual agent to professional hand off and end to end digital transaction journeys

Roles & Responsibilities

• Proven ability to handle the role of development product owner engaging multiple stakeholders from business, sponsor, team, program and solution streams

• Exposed to tools like JIRA and Kanban etc.,

• Versatile in managing product backlogs and prioritization of user stories etc.,

• Managing the life cycle of product backlogs and activities during pre inception, during and post inception phases of program increment planning

• Hands in demonstration of the completed user stories with different stakeholders like business, other cross team etc., and managing the acceptance criteria and sign off etc.

Salary - $75,000 to $120,000

Qualifications: BACHELOR OF COMPUTER SCIENCE